16 Feb, 2019 → by ClaimboUser54864
Prescription not getting filled
2
Have been trying for 2 days to get my blood pressure medication filled. It got denied at my local pharmacy so Capital Blue said I would need to go to CVS. Drove to the closest CVS. Denied again. Called the doctor, he called Capital Blue and resubmitted the prescription under their requirements. Denied again. Called Capital Blue and they put me on hold. Came back and said they will contact CVS to get it filled. Waited on hold for 15 minutes. They came back and said they are unable to make outgoing calls at this time. Put me on hold. Waited 15 minutes and I hung up. So far going on 3 days without my blood pressure medicine. Worst service every. I guess as long as they get my monthly payment, they feel they don't need to help.