I just changed my prepaid service provider from Fido. I had around $18 dollars in my account when I transferred to another provider. Fido tells me they cannot credit my charge card because that is the way it is. I guess the small print must have said that somewhere. So the agent I talked to could see that there was $18 on their computer system plus they had my credit card number but could not credit it. Why? Because we can't. So Fido charged my card to get the $18 but could not credit it back. Also prepaid customers have a lower value to Fido than monthly plan customers. As I was explaining to the agent how I felt and was about to ask if this call was being recorded(hoping it was) I went to dial tone. Great service!!