23 Apr, 2020 → by ClaimboUser7881
Predatory sales tactics and inferior service.

1

In November of 2018, I was solicited on the phone at home by Denae Lee, who said she was representing Safeguard America. She told me that the company that manufactured my security system equipment is no longer in business. But she told me not to worry because she could provide me a new system at "no charge". She avoided any details of the requirement to sign a new, long term contract. She didn't warn me that if I signed the agreement that there is no escape. I am 87 years old and live alone. My alarm system is essential, and Denae knew that, and she used that in an unethical manner to coerce me into agreeing to the new equipment and signing a contract. I wasn't aware that it was for five years because, at my age, I don't sign long term contracts. It all came to light when roughly a month ago, the fire alarm provided by Safeguard America began to malfunction. It sent a false alarm to my fire department at 4:30 AM, and the fire department came to my house. I called the Safeguard service number, and they told me they would remotely disable the alarm. But it happened the next day, and the fire department came to my house again, and I called Safeguard America again. It went on for ten days and no fewer than TEN FALSE ALARMS at all hours. Finally, after waiting for two weeks, their technician arrived to replace the fire alarm. I will not continue to pay for a faulty security system that cannot be relied upon to protect me and my home, and especially not one sold to me under pretenses. My old system cost less and worked better than the new system, and therefore, the unsolicited call and the product and service I received from Danea Lee was unnecessary, unwarranted, and unwanted. To ensure my safety I have had the Safeguard America system removed and replaced with a reliable alternative with more features at less than half the monthly cost. I have contacted Safeguard America by phone and indicated my displeasure and requested the service terminated. I am also sending a letter of cancellation. Of course, they still want their pound of flesh from this senior citizen and exact me to pay them $2,000 in return for nothing. User's recommendation: Avoid at all costs. Hang up if they call. The sales people have no last names.
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