1 Jan, 2018 → by ClaimboUser224840
powercat 514 contract f45003

1

We chartered a Powercat 514 for a week from The Moorings base in Corfu from 4th to 11th August 2018. Contract number F45003. We were informed in the technical briefing (which was already running late that day and so was hurried) that the starboard engine was not working properly and that they were unable to repair it. They said that an engineer would have to come from Athens and that would not be possible to arrange for a couple of days, since it was the weekend, and even then he would not travel outside the base in Corfu. There was therefore no solution nor any substitute vessel available. We had to make do with the starboard engine capped at 10 knots which for this type of vessel is ridiculous. This was the maximum cruising speed we could do all week. Not only this but the starboard engine kept stalling several times a day every day which rocked our confidence in taking the boat outside the Moorings 4 hour rescue zone. Due to the limited speed and lack of confidence we had to replan our entire itinerary and we did not have the experience we had hoped to have when we chartered the vessel, which is top of the range offered in Corfu - with these apparently specially commissioned engines which did not work properly. We have complained both to the Moorings Corfu and to the Moorings France through whom we organised the charter and they said that someone from Clearwater (Customer Services) would contact us to resolve the issue and this has not yet happened. The Moorings Commodore Johnny at the Corfu base said that he would be putting in a report on the incident. We would expect at the very minimum a refund in the amount of at least 25%. We paid 11.000 euros so this would amount to 2.750 euros. I look forward to someone contacting me as soon as possible by email or telephone (+[protected]) to resolve this issue.
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