On 12/3/2016, Signed up on line for a free trial for just $4.95 shipping and handling. Because of a previousr bad experience, checked the terms and conditions on the Powerboost.com web site and found they intended to ship and bill an $89.99 charge to my credit card if I didn't cancel before a 14 day trial period was up. On 12/13/2016 I did cancel, but they charged my credit card anyway on 12/18/2016. When I called 12/20/2016 to complain, Rapid Fulfillment, (Zack) couldn't find any account in my name, despite their name and address on the package. Powerboost.com, however, did find my account and gave me a cancellation confirmation number(49380). Their return policy on the website states "Return Policy:
To obtain a refund, you must call us at NUMBER. You will be given a Return Merchandise Authorization (RMA) number. You must write the return merchandise authorization (RMA) number on the outside of the box...To receive your refund, please ship your package USPS and you must postmark your return within 30 days of the purchase date. Our shipping department is NOT allowed to accept any packages without an RMA number". However Powerboost.com refused to give me an RMA number because the 14 day trial period has expired. I have not opened the package or tried the product because it must be a hoax if they have to use such shady "bait and switch" tactics to sell it. I want the $89.99 credit card charge refunded. I also insist that they never again send me another shipment or charge my credit card. Furthermore, their sales pitch should also be amended to give full disclosure of the $89.99 "free" trial and how it expires in 14 days, and that the 30 day limit for returns is preempted by the expiration of the free trial, if that is really their policy, (which isn't clear the way it s written). Powerboost.com has two phone numbers: [protected] and [protected]. The return address is given as: Rapid Fulfillment cc Power Boost Extreme 12924 Pierce Street Pcoima, CA 91331