We shopped at Parks years ago, bought leather furniture we had for 15 years, all was good. We went back there after looking around at a couple other places and decided on another leather power recline set paying in full $3820.00 July 2017. Mistake! After no response and delivery date of 8 weeks passed, it took numerous calls and emails to Parks sales rep to find out they made error and ordered two chairs not sofa and chair set that we paid for and we had to wait another two weeks. One month later after numerous calls to them, finally delivered end of Oct. within one day, seats collapsed down two inches from middle seats, console was not set properly, chair did not close correctly. This set was defected and we called them on it right away. They said they would send out service guy, who came two weeks later. We said we wanted a refund, they said they would make new seats. I said I wanted a refund. They said they would fix it. Another month passed, heard nothing. Sofa hurt your seat and back to sit for long periods. Emailed, service was rude, sales was rude, no one cared. Asked for owner, he was arrogant and rude and said he is busy with CRA and hung up. Business in trouble? I called back got sales, she said not her problem, what? I said that is it get it out of here, we want a refund. By Jan. 2018 we am fuming! I want this set gone, that is when I am told I have to pay 20% restocking fee on this defective furniture plus delivery charges are not refunded. At this point we want it gone, we went out looked around and bought another set, beautiful genuine leather reclining set on sale $2100.00 taxes and delivery all in and he through in a picture when we told him issues with Parks. Parks pickup set Jan and then we had to fight for our refund as expecting to pay $778.00 charge, we were charged $1000.00 as supposedly 20% on a non member/sale price. What a ripoff! We had to pay for their defective crap that they will sell to someone else! Even then, the refund amount was wrong and we had to call them again to correct after talking to person in billing who could not add, spelling it out to them. This company is now owned by crooks and there is no customer service, they do not care about their customers! BUYERS BEWARE CAVEAT We will NEVER and everyone we know will NEVER shop there again! I will also notify as many sights to reach others to avoid this same situation, BBB, press, small claims!