I purchased this Carpet Cleaner in 12/18 and just over a year when using it again it started burning and smoking. When I contacted customer service they said I had to ship it to Tennessee and they would send a replacement. I would need to cover the cost of shipping it there and it woud come close to the amount I paid for it. Why would I have to cover the cost to ship it when it is still under warranty and its their product that broke? In the end, I am NOT spending the money to ship something when I can purchase a new one for alost the same cost? I will NEVER purchase another Hoover product again.