1 Jan, 2018 → by ClaimboUser71573
Postpaid service

1

Smart service is horrible. I've been using smart gold for 2 years and 5 months now. I'm having issues with my data, whenever I turned on data I'm getting connection lost every 2 minutes. I can't even use it properly though I'm paying for it and I have to use my prepaid GLOBE just to surf the web and download videos. I aslo asked assistance from customer care about the dispute for the five days I wasn't able to use the service when I renew my contract and got my retention. I waited for a month on the first case that was created and found out that it was disapproved. Another case was opened and waited for another month and was found out again that it was disapproved on the second time. They said that it was a valid charge, how come that it was valid if I was not able to use the service that as far as I know I'm paying for. This is it ridiculous. Refund back the money that I paid for wherein was not able to use my service.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Smart Communications you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.