We began receiving emails this summer that "Your Lease is Ending Soon-Time to Renew." Since we have had billing issues with PB in the past, we shopped around and found a better deal. We called the PB rep to see if she could match (willing to give them the business if they could). She said no, she could not. We were under the assumption our lease was up at the end of August based on her emails and signed a lease with the new company. It turns out our lease is not up until 7/2020. Her emails were totally misleading and deceitful. When I called her out on it, she replied that I would have to contact the leasing department and I've never heard from her again. After further review, we did renew our lease in Sept of 2017 for 3 years so the lease term is correct. However, we were supposed to get a 20% discount when we did renew. They gave us the discount but then started charging $21 a quarter for Valumax - basically insurance on the machine. This was in the small print on the lease renewal. We had so much trouble with this renewal (they set up a second account and were charging us twice) that we never noticed the Valumax charge. Customer Service is no help at all and we will never do business with PB once our lease is terminated next year.