Once again, I mailed a prescription to them using their addressed envelope. Eleven days later, I am told by an Express Scripts supervisor that the post office probably lost it. Odd how ALL of my mailings get lost - about 40 orders to date. After 6 years of abuse by this company, I will continue to contact authorities to ask for an investigation of their business practices. In 6 years, I have NEVER had 1 prescription order go smoothly!!! My doctors are tired of dealing with them and they have a bad reputation all over the country. I am forced to do business with them or I would have told them to kiss my ### 6 years ago. This is STEP 1 in trying to get a prescription. Step 2: "Have your doctor fax it to us." Step 3: "How many do you have left? Step 4: You can get an emergency supply for 1 month from your local pharmacy. Have your doctor write you another prescription." Step 5: 3 weeks later and 10 voice mails from Express Scripts saying they are processing the order. Step 6: By now, you have talked to them 11 times and they finally decide it's time to mail it. Your calls to them have averaged 25 - 45 minutes each time. Step 7: It arrives after almost a month.