I had to change flight schedule. I was speaking with a man, he said he would transfer me to a different department. The phone call dropped. Then a call came in, a lady took my info and passed me off to another lady. After receiving my bank statement I found that an additional fee $118.97 had been charged to my account. I called the number connected to this charge, asked why the charge, he hung up on me up.Be on me User's recommendation: Be aware when making changes to your flight schedule.