Dear Mr/Mrs, Thanks in advance for your considerations. We got our week exchange at Porto Sokhna resort, unfortunately! It's our second night and we already wanna leave that terrible place, starting from our arrival, we arrived at 18:00 and we were shocked that the reception was closed!!! We called the management and they replied to us by a very rude way that the reception staff have a food break and they will open at 20:00 so we had to stay at the street for two hours with my mum which has a lot of health issues. Then when the receptionist arrived at 20:00 he made the check in for us at 22:00 as the room was not ready!!! The biggest shock that we discovered that they give us a room in the water front resort which doesn't have any amenities and even not considered as hotel apartments with no stars even!! Shockley again we discovered that the staff of the hotel are in the rooms next to us.. Of course no towels card, no housekeeping, no pool access for the pyramids buildings which we supposed to be staying there!! We already have friends coming from interval and timeshare staying at the pyramids buildings, actually not only our friends all timeshare apartments are in the pyramids building and it's not our first time at Porto so we know our rights very well, the management of Porto didn't deny that we have to be staying at the pyramids buildings but they told us that it's a mistake from the interval Cairo office and the office has to send an email to the resort to move us from water front to the pyramids buildings. I dunno if we will have to spend another 24 hours at this staff housing but we are hoping that you might solve this problem asap as my mother is very disappointed and getting more health issues as the place is very bad and she even can't go to the beach as it's 30 min. Walking, and a lot of stairs from the place we are staying now.. ithey destroyed our holiday which we always waiting for. So will be great if interval world considered our complaint and move us to the pyramids building immediately, doesn't matter which floor or which apartment. Just to be near all amenities and the beach and simply to get the services and the rights written in our contract. Thanks and regards