6 Jul, 2019 → by ClaimboUser181920
porsche panamera hybrid

1

Dear Sirs, I have been a Porsche client for many years, having bought my first car in 2001, a 996 Carrera 2 cabrio. In 2014, I bought a Panamera diesel and another Panamera diesel in 2015, exchanging this latter car to buy a Panamera 4 hybrid sport Turismo in July 2018, a car which is the subject of this letter. I bought this car at the Porsche showroom in Leiria, Portugal, brand new. On 11 May this year, when driving on the motorway, the car entered into safety mode. It was towed to Porsche in Leiria, and to date it is still being repaired. The date is now 11 June and the attempts at fixing this problem have all been unsuccessful, as can be seen in the e-mail from the engineer in charge of after-sales service which was sent to me, and which is attached to this e-mail. This situation has left me extremely angry for several reasons: the fact that I have not been provided with a replacement car of the same level; the fact that Porsche Leiria is unable to give me a forecast of when my car will be ready, and in fact they don't even know what the problem is or the respective solution. I am paying a considerable sum of money for a car which I cannot use. It is unbelievable that Porsche did not immediately send a technician to see what is wrong. I consider that in this respect, the service has been of a very low level. A carof the level and cost of a Porsche Panamera, should as a minimum, have excellent service, with due attention and care for the client, and this has not happened. I am exceptionally disappointed with Porsche and there is still the uncertainty that my car will be properly repaired. We are talking here about a new car, bought from a registered representative. I would like you to tell me what I am supposed to think when a Porsche, which cost €135, 000, breaks down after 11 months; when nobody can give me a proper answer with respect to the problem; when there is no forecast date for the repair; when, even if it is repaired, I will have no guarantee that the same problem will not reoccur. I would like Porsche to give me a clear and fast reply, which I assumed would naturally be the case, given the good name your company has. However, none of this has happened. I am extremely upset with this situation. I would be very grateful if you could look into this matter immediately and provide me with a real answer with regard to when I can expect my car back and provide assurance that this problem won't happen again. Yours sincerely, Francisco Carrilho de Vilhena Tel:+[protected] [protected]@gmail.com -I Attach the mail that Leiria's Engineer, mr Milton Ribeiro has sent me: As per our conversation, I am sending the information made on the Porsche Panamera: 05/13/2019 - Opening the repair order of the vehicle. The Diagnostic Protocol was performed and a PRMS (Porsche Retail Mangement System) (Platform for communication with GDP / PAG) was launched. 05/16/2019 - GDP / PAG responds to request measurements on the electric motor. 05/17/2019 - The respective measurements and the new Diagnostic Protocol 20/05/2019 - PIB / PAG request more measurements of the phases of the electric motor. They were made and sent on the same day 21/05/2019 - PIB / PAG request the replacement of the electric motor. This electric motor was ordered in Urgent. 05/27/2019 - Electric motor arrives at the CP Leiria. 05/28/2019 - CP Leiria informs the GDP / PAG that the vehicle will not start. 05/29/2019 - GDP / PAG indicates to try to charge the AT battery. If it is not possible to carry out this charging the PIB / PAG requests the replacement of the AT battery unit. That same day was requested via Urgent, which is expected to be delivered on 06/09/2019. To formalize the complaint you must send an email to the following address: [protected]@porscheiberica.es Any additional questions, please best regards Milton Ribeiro Service After Sales Coordinator | Porsche Certified After Sales Consultant Investments Movicortes Park | 2404-006 Azoia | Leiria +[protected] | +[protected] | milton.[protected]@porscheleiria.com www.porsche-leiria.com | Facebook | Instagram Know here the CENTER PORSCHE LEIRIA
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