24 Jun, 2020 → by ClaimboUser221777
Poor service & quality

1

My husband and our two children decided to try the location in Branson,MO. We are locals and decided to try the store on 6/23. I was excited to try something new and it was the most awful experience. There was a giant hair dust ball under our table. The server was less than enthusiastic. She seemed like she would rather be anywhere else and like our questions were an inconvenience to her. My husband ordered the mushroom sandwich and she asked him if he wanted a half or full portion. When he asked how large the full was she could only say that it was served on French bread. Then when we asked about the portion size of the kids Mac n cheese she could only say that it was served in a bowl. Either she does not know the menu to answer simple questions or she just does not care about the quality of service. There was multiple time when she passed our table and never checked if we like the appetizer or Mac n cheese. The Mac n cheese was not that good and my daughters did not eat any of it. Instead of checking on her tables she was just standing around the bar or server area. The only time she asked how our food was after I asked the hostess to see a manager about my sandwich. I ordered the California club and I should have realized the club would be cold but the description does say grilled chicken. I was assuming it would be hot. I didn't even try my sandwich as it was unappealing. The bacon looked like it was a day or two old and the grease was caked While it looked half cooked. It took awhile to get our food. I'm not sure if the kitchen was behind or if our server was too busy standing around. We wont be back to this location or even another Mellow Mushroom. It was a complete waste of money for a young family that is on budget and looking to try a fun restaurant. User's recommendation: Would not recommend.
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