1 Jan, 2018 → by ClaimboUser927144
poor service qauality

1

Dear sir, my car model “indiago glx” bearing registration no. rj-20-ca-2376 was repaired on 16.11.09 at your authorized service center m/s chambal motors (p). ltd, kota. repair was billed vide invoice no. chambal-kt-[protected] dated 17.11.09. The car was personally handed over to your above authorized service center for check & repair following continuing problems in addition to general check up. the status of specific problems which was claimed attended is as follows: Start up problem: I am facing cold condition starting problem in my car since more than three months.in morning the car does not get start unless 20-25 continues self cranking is not applied. some times abnormal noise was emitting inside bonnet. it was immediately brought in notice to your authorized service provider with a request for check & corrective measures accordingly. on demand car was sent to your authorized service provider. after check it was told to me to get battery replaced which is responsible for such miss operation. the car was then taken to local authorized dealer of “exide” for replacement. as per routine practice the battery was checked before replacement by exide dealer. it was surprising to me that battery was declared o. k. this was a contradictory statement between your authorized service provider & exide dealer. to verify & clear out the differences, he offered his service battery on chargeable basis. the battery was replaced with service battery. the trial with service battery showed no difference. this trail was for a week. this was again brought in notice to service provider of chambal motors (p) ltd. with all the details & findings. finally it was re concluded by your authorized service provider to re check. Car was handed over to your authorized service provider m/s chambal motors (p) ltd, kota on 16.11.09 to check & correct. (please check job card details). with delivering vehicle on 17.11.09, it was confirmed by service provider of your authorized service provider that this problem has been attended, rectified and checked also. On 18.11.09 morning again I experienced same cold starting problem as earlier. it was immediately brought to the notice of mr. sunil thakur, chambal motors (p) ltd. as usual it was demanded to bring car at service provider for check up. I expressed my inability to bring car because of my preoccupancy. again in late evening on same date, similar starting problem was faced. it was again apprised to mr. sunil thakur on phone. on 19.11.09 morning also it showed same problem & again it was brought to his notice. I requested him to organize & depute an authorized competent person in the morning to access & understand the problem. however again on 20.11.09, it showed same problem in morning & again it was brought to his notice. he replied to come back on this issue in due course. On 21.11.09, morning start up, I did not face problem. the same was also communicated to mr. sunil tahkur, general manager, chambal motors. he recommended waiting & watching. problem is still pending. at1.00 pm the same stating problem I faced while going back from my office. this was immediately informed to mr. sunil thakur, general manager, chambal motors, kota & requested to verify. however he expressed his inability to immediately arrange his technician to verify. this was postponed by him on next. I request to the official of tata motors to immediately fix up the responsibility & rectify same. I am continuing with this problem since more than three months. I am continuing to drive my car in uncertainty. Fuel injection pump damage: this was happened with me few months ago, which I would like to apprise to the official of tata motors for getting reimbursement of my payment. Few months back my car’s fuel tank developed a leak. it was brought to your authorized service provider m/s chambal motors (p) ltd for repair. it was repaired (record may be verified). after some time again a leak got developed at same location, which was repaired (again record may be verified) by your same authorized service provider. subsequently when it again leaked third time then fuel tank was replaced as per advice of fuel tank was replaced as per advice of your authorized service provider. during the job of fuel tank fixing it was informed by your service provider m/s chambal motors (p) ltd that fuel injection pump nozzle is broken & it is to be replaced in complete. on my query in regards with reason of breakage when vehicle was running, the reply of service advisor was negative & surprising. he replied that during dismantling it was found broken. as per him, it was not possible to repair the broken nozzle hence complete assembly has been replaced & billed to me. In this whole issue I was unable to understand that in fuel pump nozzle broken condition, how the vehicle was running as there was no option other than this, I got it replaced. I request officials of tata motors to investigate and conclude this serious case at the earliest so that reimbursement can be made to me. Steering horn pad damage: the damage to horn pad occurred during service some 3 months back. while taking delivery of vehicle it was observed that its steering pad was detached. it was immediately brought in notice to service provider then it was put back by him. subsequently after a few kms run it was observed that horn pad is malfunctioning. as it was a matter of road safety, immediately brought in to notice of concerned service provider. on his demand the vehicle was brought to your authorized service provider for rectification. it was again re fix with some make shift arrangement with an instruction to me by concerned service provider that if it happens again then please get replaced the complete steering wheel. again after some few kms of run it starts malfunctioning. this was then brought to notice of mr. sunil thakur, general manager of chamabal motors (p) ltd. & he accepted for free replacement as this got damage during their servicing. It was also brought in notice of mr. kohali, chambal motors (p) ltd on 17.11.09. as per him, this type of damage during service is cost to the customer, which is not desirable. it was very surprising reply from such a senior person of your authorized service provider I request m/s tata motors for immediate free replacement which is still pending. . Damaging fr lh window glass steering system: the problem in smooth operation of front lh window glass was attended & billed on 24.08.09. on delivery it was observed that the problem is not rectified. this was then brought in notice of concerned service provider m/s chambal motors (p) ltd., kota... it was assured to rectify in next service because of time constraints. again on 16.11.09 the same was offered for rectification.in the evening 6.00 p. m I was told by service provider that “nukka” of window glass operating mechanism is broken & complete assembly will be replaced at the cost of rs. 3580.00. I was shocked to hear for such cost which, I feel this got damaged during their inspection & it is totally an in competency of your authorized service provider & should not be cost to the customer. I request to the official of tata motors for free replacement.
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