I did a pap smear test and obtained results that I have high grade abnormal cells, which if not treated will lead to cervical cancer. Pre authorisation request was sent to Fedhealth on the 13th of September, and I have every reason to believe that my case was not handled with a sense of urgency which to me is BAD service and a bad experience for anyone in my condition to go through. I have co-operated and went out of my way to try expedite the process of getting to an outcome of the non disclosure investigation. each time i call, it would seem i trigger some action from the investigation officer, she would request info and despite me responding when i call to frollow i get a response that she has received my email. No sign of being dedicated, pro active and willing to assist. it almost seems as though she is doing me a favour or is trying by all means to reject the pre authorisation request. i appreciate that it is procedural however based on the poor performance by the underwriter, i have tried on numerous occasion to contain my frustration but honestly feel let down by Fedhealth. This is affecting my health negatively and i have shared this frustration telephonically and via email which i am happy to share. To this day i am still trying to establish what it is that i did not disclose for an investigation to be underway. i am more than happy for Fedhealth to go through with their processes, but i also believe that they can treat things with a sense of urgency as we are dealing with people who's health might be at risk, this is a medical scheme afterall.