I've been with them for over four years and although their web hosting plans have great value, they have had spotty support over the years. When requesting features, some of the customer support didn't know a lot of terminology (SQL, PHP, etc.) and it would always take a few e-mails before they had to "upgrade the ticket to level 2"; for simple questions, it shouldn't take 6 back and forth e-mails. Their support has always been my issue with them, sometimes it's fast, sometimes it's slow - overall inconsistent, and the people answering me always seem to have little to no experience. At one point, they suspended my account for 3-4 months because of bandwidth issues. Fair enough, I tried multiple times to log-in to fix it, but I could not even log-in. I kept inquiring as to why I couldn't log-in/why they kept asking me to fix it when I could not even log-in! It was always a different rep replying with the same response; like they couldn't see previous e-mails or something, because I kept telling them I can't fix anything if I can't log-in. I asked if they would pro-rate my plan which sounded like a reasonable request, but no. Poor service, money-hungry company that does not care about customers or their loyalty.