We were scheduled with so.eone who wasnt even a photographer. No pics were of any of the kids smiling. They offered new shoot, after 4 hours we settle for one background even though we wanted the tree not the candles, they had the candles more behind the kids. We didnt change backgrounds we just wanted pics for Christmas cards. They didnt give the free pic they offered for the trouble. They refused to accept the coupon, said others had miss read the coupon to. They talked about us behind their clipboards. They should give the pics for the 4 hours of trouble and give a new shoot. No one told us their would be a photographer in training with us. They were horrible to us. We just wanted to cry. The grands were exhausted. It was very confusding.