I bought a Hisense 650Lt Fridge from Russels Christiana, 15/10/2014. Two months later(december 2014) I complained that the fridge is getting very hot on the outside, you can't touch it to clean, and it is not keeping the food cold in the inside and it is leaking water. Only in April 2015 a service agent came to fix the problem, telling me that he changed the settings of the temperature of the fridge and that I should not change it. I left it just like that, then the winter started and the food was ok inside the fridge, but the outside of the fridge was still getting hot and leaking water. In November 2015, I complained again about it but there was no service agent to fix the problem, and in January 2016 I phoned Russels and complained that the fridge is still leaking water and is not keeping the food cold inside the fridge. The complain number WT [protected]/01 with a credit Auth nr. But still nothing has been done. Now the fridge is freezing everything and is still leaking water!!! This is 8 months now!!! Russels say they keep phoning Hisense but don 't get any response. I have 2 babies in my house and can't keep their food or milk inside the fridge for it is frozen!!! I need a New fridge and not a repaired one!!! Can you please help me?? This is going on for to long, my account is been paid in full, and I don't see why I must wait 6-8months for a fridge to be repaired or exchanged, this is a item that I bought because I NEED it. I can't keep milk, butter, fruit, and salads or anything inside the fridge unless I want it frozen!!! I am complaining on hello Peter since 17 August 2016 and no response from RUSSELS HEADOFFICE, I phoned today the branch and now the Regional Manager(who ever that is) want to send out someone (from DEFY - This is a Hisense) to repair the fridge. I am not prepared to take this fridge anymore, this is 5 complaints since I bought this fridge, I know about another customer that also bought the same fridge, but with the first complaint the branch cancelled the contract and gave him another fridge, why must I wait so long??? I bought a fridge the keep my food and milk fresh, I lost a lot of money on food gone bad! A Fridge is ESSENTIAL not a luxury!!! Please can you help me??? 