I had plumbing problems and decided to call Mr Rooter as my regular plumbing company, Millcreek Plumbing, was all booked up. I needed to get my toilet unplugged before my company arrived! So, a man from Mr Rooter came over and when he came in the door, he didn't bother to wipe his muddied boots or take them off. He proceeded to walk over my new white bath mat as I had forgotten to move it before he got here. No apology and he was a miserable guy, very unfriendly. He ended up damaging both of my toilets. He didn't mention anything about the damage and I didn't notice it until he left. One week later, the toilet was plugged again. For the second time, the miserable guy came over and said there was nothing wrong with the toilet although he used his equipment again. Again, he got water and mud all over my bathroom and left dirty paper towels on the floor when the garbage can was right beside the toilet. I was charged $310 and still my toilet kept plugging up. He damaged my downstairs toilet so bad that I had to replace it and my upstairs toilet seat has two big chips out of the seat so I will have to replace it! The toilet wasn't ever fixed properly. The 3rd time it plugged, I called my regular company and they fixed the plugged toilet, installed a new toilet and they called here a couple of times to make sure everything was working properly. The plumber was polite, he wiped his shoes at the door and he cleaned up his mess. His services only costed $210 and that included a brand new water efficient toilet!! I will never recommend Mr Rooter to anyone. If you are looking for a good plumber who charges very reasonable price, call Millcreek Plumbing in St. Thomas. They are great!