1 Jan, 2018 → by ClaimboUser785278
poor service – crap quality

1

I bought a limited edition Fossil watch three thousand rand end of October and four months later I had take the watch in for repairs four times already!! The quality of Fossil watches is pathetic!! I have owned faaaar cheaper watches as a student with hardly the fraction of a headache from their quality!! Like Fossil quality isn't bad enough - the inefficient staff!! What a shame!! I asked to have the watch replaced and I had an option to take another one for the same value... I chose a Skagen watch and two little precious stones inside had fallen off with in 3 days of me having owned the watch!!! I took the watch back after the weekend!!! FOSSIL GROUP produces crappy watches!!! Its pathetic!!! I will never ever spend a cent on them again and I will be sure to advise people to buy watches from elsewhere. The least one expects when buying a fairly expensive watch is decent quality and reasonable customer service. The staff at these stores are poorly trained, if trained at all!! Even for something, as basic as requesting an exchange they rely on the store manager who doesn't work full store hours!! SHOCKING
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