Our experience with Champion Windows started out great. The Sales person seemed knowledgable and gave a nice presentation. It went downhill from there we ordered our windows on 9/1. After making several status calls to the salesperson, I got frustrated with his non response and called to speak to his manager. I waited one week for the manager to call back. He never called back. I finally got Nikki who also failed to follow up .The office manager Pat was the next person I spoke with, she did follow up. When the day came for our windows to be installed the crew sent out had never done an arch window. We had to reschedule. This gets better, when our windows were installed the Arch was made with the incorrect grid pattern. The installation manager came out to re measure the window and broke the window while measuring, very strange, they probably wanted to blame the factory and say the glass came in broken to save their margin. The manager also left our customer file at our home where I noticed 11 days passed( (measured 9/3 ordered 9/14) between the day we measured and the windows were ordered. Wow, that would have explained the delay from the original 6 week time quote. Steve the franchise owner was also disappointing. When I asked him why his salesperson and he did not call me back he said it was because he got too many messages and since I had talked to Pat he did not feel the need to call me back. Nick the salesman was told not to communicate with us since his poor service was now being addressed by the office. Pat almost saved this poor experience but I feel that potential customers must know that this Champion branch in my opinion does not care about customer service and follow up. I CANNOT AND WOULD NOT RECOMMEND THIS BRANCH. The windows seem okay and the installers were okay, (by the way don't listen to the line that all of the installers are Champion employees they are contractors and obviously not fully trained, remember the first crew that showed up for my installation had never installed an arch window.) This review is being submitted because Steve(owner) Nick (salesman)and Nikki (scheduler) failed to follow up and communicate when I had questions about my order. Pat and Dave almost recovered this experience but to me this Champion franchise only cares about getting your money.