9 Oct, 2019 → by ClaimboUser35951
Poor salesmenship which includes the manager!.

1

my husband and i was at the bonaface mazda dealership looking at a newer used mazda when we were ushered into the office. we constantly asked for the price of the used mazda after telling our salesperson that the most we could afford would be around $500 per month all of a sudden the manager shows up telling us that we could get a new mazda for the same price, tried to tell him that we could not find out the asking price which he ignored only bringing up the new one all of a sudden a new mazda pulls up outside and we were invited to go look at it which we did, asked to see a white one which did come. then we were inside planning on getting a test drive which my husband did, i was not asked to drive it. all of a sudden we were given the keys to the 2019 mazda cx5 and told to drive it home, only being told that our car was worth $3,000 plus the payoff. we tried to tell the salesman and mgr. that we were given no inf. price wise on the vehicle but no one listened. so off we drove without any paperwork or knowledge of the price, monthly payments==nothing. called the next day to speak to the manager but were told that he was not available so sent 4 four comment sheets to the two people involved in our situation, read that i would hear from someone soon==NEVER DID, so then my husband called our salesman yesterday again asking the cost of the vehicle and he tried to explain to us that he did not know and the manager was out for the day and that we would call us the next day==well, it is now nearly 3:30 p.m. and still waiting. would like answers to our very simple questions and the other questions that i addressed in one of the comments that i sent you. what is the problem with you guys, why weren't we allowed to see the price quote and monthly pymts amt?? i want all of my suggestions and questions answered NOW!!. you advertise about your after care well i can tell you now that we cannot believe you, seems like we can't even get a decent appt. when thinking of making a purchase, very let down, feel like we were pushed into this vehicle without knowing anything!!, and i do mean NOTHING. please let me hear from the mgr. now, as we are very upset because we have been so ignored and that includes every e-mail that we sent you through your comments section. this is number 5, thats right 5 times we have tried to contact you to ask for simple inf. what are you trying to hide? why are you so tight lipped as to simple questions that we ought to have been given at the time we drove off, don't believe that this is our car as we got it by your ignoring our questions, TOTALLY ANGRY AND CONFUSED. thanks for nothing, gail & mike *** certainly hope that he will address this review, and feel it is our duty to complain and to tell others and maybe get legal advice depending upon when we finally hear from the mgr.
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