Dear Sir or Madam, Consumer Rights Act 2015 On 28/12/20, you allow me to place an order for a bouquet of flowers with the requested delivery date of 29.12.20. The order number was 776409 I would like to make the following complaint: 1) No warning was given on the ordering page that you would not be able to deliver flowers as per the order and I had an email to confirm that the order was ready. We agreed this work would be completed by 22/10/15. 2) When I emailed to cancel the order as it did not arrive on time as requested I received no reply 3) When the flowers did arrive on 6th January the majority of the flowers in the bouquet were dead and generally any that were alive were of poor quality. According to the law named above, I am entitled to have this service provided with reasonable care and skill. I request therefore that you either send a new bouquet of flowers that are alive and in a good condition within a week or I would like you to refund my money and I will order a new bouquet from another supplier. Please respond to my complaint in the next 14 days. If you fail to respond/remedy in this time, I will have no option but to consider taking the matter further.