Ordered a bouquet, and upgraded it to contain extra flowers. Delivery arrived, and the vase contained six flowers and a forest of greenery to fill the vase. Glad I upgraded, or I would have gotten a single stem perhaps. Let them know how angry and embarrassed I was at the product, and they offered a 20% off voucher good on another order. Next offer was a partial refund, which was given and the promise of a re-delivery to make things right, which is what I wanted. Three weeks later, I inquired about the re-delivery, only to first be told that the item wasn't available in my area (a pretty basic bouquet), then that they couldn't find a florist in my area to fill the order. Over-all, their product was an embarrassment, and I would highly recommend everyone to stay away and not waste their time. Order#10214**** User's recommendation: Use another provider.