Update by user Dec 11, 2019 Emtek finally located the dealer, but won’t make things right. They want me to pay shipping and restocking fee to replace damaged products! What a shame! This company shouldn’t exist. Original review posted by user Dec 10, 2019 Spent months of researching door hardware manufacturers. I kept coming back to Emtek given their modern look. Searched their website for dealers and worked with two on pricing and product details. That alone should have warned me. Their dealers have no clue about the products or pricing. No samples in stores either. They didn’t even know how to order. I spent weeks researching the product details to make sure I order the correct size and materials. Decided to go with black matte and satin brass finish and spent over $1,000 for hinges and door knobs in 2 orders. Now I am stuck with damaged product and Emtek is hiding behind their dealers while dealers are denying their responsibility. All black matte finish products had damaged surface due to subpar finish quality and packaging full of metal particles rubbing all over the products. Satin brass hinges that were supposed to be plates steel came in painted and scratched up. Beware of Emtek! You can’t return damaged product nor you can talk to anyone from the company. You have to go through the dealer and they won’t work with you. Dealer was super rude, but agreed to replace door knobs. After one month (now 5 months without doors), replacement door knobs came back damaged as well. At that point, Laura from Emtek offered to initiate talk with a dealer, but couldn’t locate them on the list! After confirming details with the dealer and numerous discussions with Emtek, they still claim the dealer isn’t authorized to sell the products. I will have to go to court to get my money back. What a shame! They won’t talk to you. They won’t work with you. They don’t care! The product is worse than any of the cheapest hardware you can buy in Home Depot. Do yourself a favor and stay far from Emtek.