27 Sep, 2016 → by ClaimboUser812627
Poor Quality and Customer service

1

I bought a Tire Machine and a Truck Tire Balancer along with a Heavy Duty Alignment Machine from them. we will start with the Tire machine that blew off two fittings in the first two weeks of service. Then the laser alignment machine that would only work if you turned off all the lights in the shop because the lasers were so week. After about 4 months of them putting me off and not returning my calls they said they would take it back with a 20% restocking fees I did not not agree with it but it was better than the paper weight it was. so they had me put it back in the box and on the pallet they had a freight carrier pick it up and ship it back to the people who actually make the equipment. After three weeks of call back again I find out they issued me a credit of 500 dollars not the 5000 I paid. So I called again they told me it was damaged in shipping because it was not packed properly and sent me pictures of it in the box damaged. They say it was the way it arrived. I will say my guys did not due a great job of packing it up as far as wrapping it in bubble wrap but it was shipped on a pallet with nothing stacked on it by them I did not arrange shipment and they said the movement of the truck in shipping damaged it beyond repair. Now after months of the Tire balancer being down and them not returning phone calls again or saying the guy who can help me is out of town I finally get them to look up the part that I need and they tell me they don't have it it will be another 3 weeks before I do witch I am sure will be way longer that that. so after it is all said and done I bought three piecec of equipment from the one I ended up paying 4500 dollars for and I don't even have it. and one has been down twice now the third has been down for 4 months now and counting and none of it is a year old yet. STAY AWAY FROM THIS COMPANY
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