25 Sep, 2020 → by ClaimboUser883388
*** poor quality

1

We bought our new 2020 Open Range Light, and from the first time we took it out, we had a major problem. The kitchen slide-out wouldn't retract. Unfortunately, we had to leave it at the campground 3 additional days before a technician could help. To make a long story short, the service department where we bought it from found NUMEROUS problems and sent it back to the manufacturer in Indiana, not once................, twice! In the first year that we owned it, the dealership and manufacturer had it in their possession longer than we did. At one point the manufacturer offered to deliver the trailer to us, so they didn't have to deliver it back to the dealership! We have a list of problems identified by the service department at the dealership that were never fixed or addressed by the manufacturer. They claimed it was all good but the dealership said different. The only thing we can determine is, the manufacturer replaced the slide out mechanism and nothing more. When it arrived back at the dealership after the 2nd trip, their service department claimed the repairs were not completed. By this time, I got the owner of the dealership involved, who along with their service department guy, went over the trailer again. The owner of the dealership called and told us "sometimes we run into trailers that just weren't built right, and it appears you may have one of them." The owner of the dealership then told us, "I have two trailers identical to yours on my lot, I will swap one of them for yours." He called about half an hour later and told us, "That's not gonna work, these two trailers have the same problems yours has." He then agreed to make our travel trailer usable for the last few weeks left of the camping season, under the condition that we bring the trailer back at the end of the season, and they would fix it all over the winter months and back-charge the manufacturer for the repair work. At the end of the season, we dropped the trailer off at the dealership, only to be asked "Why did you drop it off, what's wrong with it? As it turned out, the dealership had fired the service tech who was acting on our behalf with the manufacturer and now pleaded ignorance to our problems. Here it is 15 months after we bought it and the fridge and freezer quit working. Luckily, I got the dealership to extend the factor warranty until the end of the years, because of the problems we've had. Luckily, we have a ton of emails to prove it all. Save yourself time and money, don't buy an Open Range Travel trailer. They're a POS! User's recommendation: Buy from ANYONE other than the manufacturer Open range Trailers.
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