1 Jan, 2018 → by ClaimboUser246769
poor product/service

1

I have never been so outrageously overcharged in my life. I have optical insurance and yet I paid over $600 for a pair of glasses and sunglasses. I was told I had a "special prescription" that required thinner lenses which would cost extra. Even the optometrist was trying to sell me extras that I "should" have added to my lenses. It took twice as long as quoted to receive my glasses. Then the sunglasses I ordered were so barely tinted they were totally useless in the sun. The clerk admitted that the material used to make my "special" thin lenses didn't "absorb" color well. Apparently prior to buying glasses I was supposed to research production materials to request they not use inferior material to produce my glasses. After complaining they offered to remake the sunglass lenses out of the superior polycarbonate material without charge. If you must have their so called designer sunglasses make sure you ask what each individual charge will be. Perhaps it's coincidence, or evidence of the inferior quality of the glasses but these lenses smudge horribly. Never have I cleaned my glasses four or five times a day, until now. Stay clear of this company
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