I bought a Rheem Water heater at Home Depot in Daphne, AL two weeks ago. From the start it leaked on the cold water supply side. Technical assistance sent two nipples and contracted a plumber to replace. Even after replacement of the two nipples, the leak was still there. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. Meaning I would have to pay upfront and then invoice Rheem. They are not even interested in picking up their piece of junk back to investigate further the quality escape. Now I am struggling to get reimbursed because these helpless and careless are asking for a proof of payment I provided them with already. THey want a proof that the check was cleared by the bank. These [censored]s are not even able to call the plumber to check if the check has been endorsed. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. Don't buy their junk, you will definitely save money and time.