6 Feb, 2019 → by ClaimboUser804280
Poor Product and Customer Service

1

Bought unit based on some research, was definitely wrong. Unit lasted only about 11 months, Neato was great and sent me a new unit, however, it only lasted about 10 months and now they are pretty much ignoring me. Have heard from them a couple times and gone through their bogus procedures to no avail. Have not heard from them in over a month, very disappointed in their customer service this time. Have relatives and friends that have purchased other brands of botvacs and they are happy with their units lasting over 3 years, STAY AWAY FROM NEATO botvacs.
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