I ordered a tshirt which was supposed to have personalization and a picture on it as a birthday gift. My shirt arrived with no personalization on it just the picture but according to my invoice and order, there was supposed to be personalization on the shirt. I called the company to let them know the situation and to have them replace the shirt. The customer service rep Jennifer S. insisted that my shirt contained the personalization and said that I was wrong and the company will not redo the order or refund the shirt since it has the picture on it. basically, their customer service associate, Jennifer S. said that this is not the company policy and it is my problem that the personalization does not exist on the shirt. I had asked that they pay for the return shipping on the shirt as it is not what I ordered and replace the shirt with what I had ordered... not an outlandish request. Poor Poor Customer Service and extremely Rude representative.