1 May, 2020 → by ClaimboUser461648
Poor Performance/ Cust Svc

1

Over the last year and a half, I have repeatedly fallen for the good price offering, in-stock of claims, and promise of two day shipping of Optics Planet. In every case Ive been burned. After successfully placing the order and being told an expectation of shipping and delivery, Ive invariably gotten one or two follow ups that end up stretching the shipping and delivery date for several weeks. No viable excuse, even prior to COVID-19, when the item is listed in stock. I realize that they may have a strong business, but how long does it take to take a product off the shelf and throw it in the delivery system? Prior to my last purchase three weeks ago, I had canceled an order due to excessive delays (no apparent good reason given). However, I decided to try just one more time. Again, several weeks of delay. It isnt worth the cost savings. User's recommendation: If you aren’t on a timeline, and believe you’ll still be needing the item after 6 to 8 weeks, go for whatever price savings. If, however, you’re used to the standard online purchase procedure, get ready for serious frustration and less you go elsewhere. It isn’t worth the cost savings.
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