18 Apr, 2018 → by ClaimboUser96254
Poor performance and over-priced

I have been having an ongoing dialogue with Mercury Wireless over the lack of service I'm supposed to be paying for. They are technologically mediocre. My package is supposed to be between 4-5mbps but on peak usage I don't even get .50mbps. That's not even a megabit per second. It works well at 2AM or 2PM when no one else is using it but in peak hours it is abysmal. I keep hearing they are upgrading service in our area but have no target dates. If promo ads are correct, the advertised price is $150 per month. No thanks, that is exorbitant. We are on a fixed income and can't afford that. I am going back to satellite. It's more expensive than my current MW plan but at least they are far more reliable than Mercury Wireless.
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