On on more than one occasion I have not received my newspaper. when I call to complain they said they would have a paper out and 2 to 4 hours. On both occasions the paper never was delivered when promised. When called backa lady's dated who was a supervisor by the name of Leann that I could purchase a paper from the newsstand and be credited with my account which would be extended by one or two days. The convenience of home delivery is the reason why I subscribe to the paper I do not feel I have to go to a newsstand when the paper is not delivered to purchase a paper at a higher price . The people on the other end of my phone call seemed to be very callous in Reading over a prepared script very poor customer service. I enjoy reading the Chicago Tribune that's why I am complaining. I hope this won't be a hit-or-miss delivery situation in the future because even if I switched to the Chicago Sun-Times it's the same delivery person. I hope my complaint is being forwarded to the manager of the Home delivery service whom you are person that I called to voice my complaint would not give me his name yet you know everything about me my name phone number and address Please respond via email so I could keep your response in my records