Arranged an appointment slot of between 8am - 12pm on Tue for an engineer to visit to diagnose a fault with the boiler. He turns up at 11.45 and after 1.5 hours of being unable to diagnose the problem, he rings the boiler manufacturer (who tells him within a minute to order a new control panel). New part is ordered and Homeserve rings me to arrange a visit to fit the part. I went for an 8am-1pm slot on Wed. By 11.45am, I had heard nothing, so I call Homserve and they inform me that the engineer is delayed. I am fuming so I cancel the appointment and rearrange it for Fri (asking them to make sure it is first thing in the morning). They give me a slot 8am-1pm. Nothing by 09.30 so I ring up and am told that the engineer is on his 1st job of the day and that he will visit me next (i.e. I am appointment number 2 and he will ring to let me know when he will arrive. 12.45pm, still nothing so I ring Homeserve and am told he has been delayed and expected by 3pm. I have made an official complaint. STEER CLEAR OF THIS COMPANY, their scheduling is awful, their customer service is awful and they don't listen to requests from their customers!!