1 Jan, 2018 → by ClaimboUser622713
Poor digital service

3

Friends, though I think the ACN business plan is sound...I cannot give any positive thoughts on the video phone or service. I am reading some complaints about having to turn the phone on and off to get the service to work...yes, that is us too. We would go for days without any calls thinking how odd, only to realize that our service didn't work. From the time we received the phone and the following 6 months...I have had to turn the phone on and off every 2 or 3 days. During conversations, it would randomly hang up. I wish I read some of these complaints before I signed on for 2 years contract. Customer service has been kind...however, plan on investing about 2 to 4 hours a week on hold or repeating the same issue over and over to different technicians on the phone as they walk you through applying new settings, speeds etc. Not worth the hassle. I saved $ per month going to ACN...I regret evey dollar saved.
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