My shower did not work. A technician from Mr. Rooter Plumbing came, turned on the cold water faucet and the shower stem. No water came from the shower. He never touched the hot water faucet. He took off the shower head and water flowed slightly. When he put it on again, no water came. He told me all I needed was a new shower head. I got one the next day. Still had the same problem. I was charged $45.00 as a travel charge. Today I had to call another plumber. He had my shower fixed in under 10 minutes. It was simply an adjustment to the diverter stem. Mr. Rooter's technician was very casual in his testing out the problem, and his suggested fix was because of a wrong diagnosis made from very little hands on work. Such incompetence is not acceptable and believe me, I will never even consider calling this company again. Unfortunately, I believed their half-page ad in our yellow pages.