My husband and I spent over 7, 000 to put Bella Ash wood floors in our home. We thought they were a reputable company. I was assured of quality work and a good product. I met with their installer an older contractor mr. Parker who seemed knowledgable of his job. A week later two young men arrived at our home and installed the floors. It was my birthday week and I was there for most of the installation. They never took temperture readings of the subfloors or tested for moisture. A week after the insatllation all the floors cupped. After talking to their representative about the issue I was blown off and sent a flyer in the mail of floor inspectors that I had to pay for represented by their company. I never received even a phone call back. We can not sell our home with cupped floors unless we pay to sand them down. It is not a moisture issue like they said as we have had it checked . It is from poor installation and inccompetance of the contractor that they did not make sure the floors were acclamated to the temperture in the house.I will never do business with this company again and will write every newspaper and magazine to make sure people know this company doesnot care about the consumer . Forbes magazine listed them as 2009 best new company I would hope everyone who wrote a complaint about them would contact Forbes magazine about their compaints so others will not be taken advantage of. This is not a good company to work with. Forbes number is [protected] K Slade [protected]@yahoo.com