Poor customer service, poor customer support!!! claim escalating my case every time I called in end up they don’t even file a case and lost track for everything!!! I simple request to ask the service engineer to call back, end up waiting “ages” also did not hear a voice yet! Product support is poor basically they just wanted to close the case by pushing customer to accept what is being repaired and fixed. Was being told customer should have a backup plan if padfone were to be sent for repair!!! Call centre say only can wait; nothing they can do on service centre…. service centre say standard procedure to get back to customer is 3 days!!!