Booked a 5-day vacation package online with BOOKIT.COM, the person I spoke with when booking the vacation was very nice, however, when we arrived at the airport there was no transportation arranged to the resort. My group had to find our own way and take the risk of being robbed by hiring a random taxi. Very nerve racking, to say the least as we had all of our luggage and spending money on us. Upon the end of our stay, we called Bookit.com to follow up on our transportation to the airport and the first person we spoke with emailed us a link to our ground transportation vouchers, but the link was broken. We called back and spoke to another agent and she advised us that the ground transportation to the resort was an added feature. This was very surprising as we were told that ground transportation to the hotel was included when we booked the vacation package. We asked to be transferred to a supervisor and when we spoke to the supervisor, coincidently he could not find our Booking ID, email or names in the system and gave us a phone number to call that was disconnected. When we tried to call the supervisor back, the answering machine advised that they are not accepting calls from our number and our number is blocked. BookIt.com service is terrible and we will never use the service again as they have no consideration for travelers well being and will say anything to get the sale but god forbid you to run into any issues and try to contact bookit.com, they will block your number and leave you to die on your vacation. This is my truthful experience with Bookit .com take heed.