I called Freedom Mortgage to schedule an inspection to master bathroom and bedroom that was remodeled following water damage in April of 2016. Issue 1. rep was confused on which open claim I was calling about after approximately 30 minutes on the line she finally submitted the request for inspection. Somehow my phone number in my account was changed so the inspector could not reach me. After 1 week I called again to attempt to schedule another inspection which I was assured would be done expeditiously. The rep added information n my account that prompted all future request for an inspection to be automatically cancelled. I called back AGAIN the following week and everyone is confused spoke to a very RUDE woman in loss draft who claimed she will handle the request for an inspection I AGAIN verified with her that this was for my master bedroom and bath. Inspector shows up with the wrong paperwork...HOW DOES THIS HAPPEN?? Lost Draft rep states my papers for all claims are mixed up not show how it happened but she will try again to get my inspection scheduled. In the interim I am receiving MULTIPLE letters and phone calls from Freedom Mtg asking why my inspection has not been scheduled. Requested another inspection on line to note that the online site claims I am missing a "Waiver of Lien" form and they cannot schedule an inspection...SERIOUSLY!!! the form is included in all of my documents that are viewed on the website, not to mention that this is a mandatory document required before releasing the check to me. The website shows the check WAS released to me almost a year ago. NO one knows what's going on, every customer rep is rude, or condescending no one takes responsibility for the million and one mistakes made that has caused almost a 3-months delay in inspection. And requesting a supervisor or manager to resolve the issue or attempt to remedy the level of incompetency is impossible.