Placed order on 11/16 (J9881734). Item was on backorder. I followed up via email on 12/4 requesting information on a shipping date because I needed to change the shipping address if the item was not arriving by 12/14. Received an auto response that someone would get back to me within 48 hours. After several days with no response, I sent a 2nd request for information (around 12/11 or 12/12) to which I received no response. Just today, 11 business days from my original inquiry, I receive a useless response telling me my package was shipped on the 13th and to allow 10 business days for delivery. ARE YOU KIDDING ME? That did nothing but anger me even more. Because of the lack of response and poor customer service, that package is arriving at my house long after I've left town for the holidays. I had to pay $11 shipping and now I will have to spend more money to ship the item to the person I ordered it for. If not for the fact that my mom really wants the item I ordered, I would have cancelled. Rest assured, I will not be ordering from Northstyle again. At the very least, I feel my shipping charges should be refunded and if the company really want to do the right thing, they will give me an additional amount off the purchase price. Next stop - various social media.