Update by user Oct 28, 2019 update - promptly contacted by the company with 'ready for pickup" status and a location to fetch this item after I found my way to their email contact info and explained the issue. All good now. Initial impression of poor service was from lack of initial order receipt email and inability to contact through their chat or 1-800 number. Original review posted by user Oct 25, 2019 Ordered on line . amount was charged but no confirmation email was ever received, no contact from vendor , only voice mail on the service telephone number. No response from supposed 'chat ' line. I feel like they have run away laughing with my money.....