I ordered couch using their website in July and i was told the delivery would be made in two weeks. As soon as i ordered the email i got suggesting that the couch was back ordered and pushed to early September. I called end of august to check the status and now they say it would be late September and may be pushed back depending on the factory production. In the meantime they charged my card half the amount. Issues to be aware of - 1. The minimum time to reach customer service is more than 80 mins (based on four calls i made). You have an option to leave a number 2. They charge your card with an excuse to hold your place in line and then they casual push the delivery date. No communication whatsoever of the change 3. Rude customer reps whose answer standard is "this is how crate and barrel does business"