22 Jun, 2021 → by Poulet
Poor customer service at the bank

I had unexpected fee charges tied to my checking account. As it was an obvious overdraft mistake on the part of the bank, I filed a complaint to the customer service. I have not received a positive response to my query. I filed another complaint, not to the general manager of the branch, and still to no avail. They charged me wrong fees and never admitted it! Never again.
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Comments
They didn’t make concessions to me when, during the pandemic, I lost income and it was difficult to pay the loan, although there was not a single case of late payment before.
Rodger Bras | August 11, 2021 | Reply
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