1 Jan, 2018 → by ClaimboUser107532
poor customer service 1-800-4-my-home
*SOLVED

3

Never buy a product from SEARS. 1-800-4-MY-HOME has to have one of the worst issue logging system to date. Let us look at the logistics of their system. 1. You log an issue with your Sears product 2. They issue a ticket, and is dispatched to a third-party contractor 3. You wait and under the mercy of the third party contractor. Our issue is when we opened the Craftsman Briggs and Stratton lawn mower, the grassbag had a small dent on the hard plastic piece caused by pressing onto the lawn mower during shipping and handling. This was logged back in May 2014, fast forward last Thursday, November 27, after numerous phone calls to 1-800 number about 5-10 hours wasted, we were finally proceeded to go to the local Sears repair centre as per the manager from the 1-800, this was after the third party contractor refuses to contact and follow up and show up to repair the item. Sears basically said that they do not know if the damage happened before or after the use of the lawn mower. I was shocked as why would I go to all of this trouble and could not sympathize that my wife was pregnant back in May and taking care of the baby now, all that effort wasted and we will never purchase anything from Sears again
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