19 Jun, 2019 → by ClaimboUser731133
Poor consumer service. poor safety
I booked a cruise last year, while on board a Royal Caribbean cruise, for Oct 2019. We booked again because we were enjoying the cruise so much. One of the ports on this years cruise is Haiti. Haiti is now on the State Dept do not travel list because of unrest on the Island. Despite Royal Caribbean telling me that there port is private, I want nothing to do with going to Haiti because of the US State Dept warning. I asked to change to a different Royal Caribbean cruise that does not stop in Haiti. I was told I could do this but I would forfeit a $200 deposit and they would not apply it to the new cruise. My safety is worth a lot more then $200. I canceled the cruise, and my Royal Caribbean credit card, and will never do business with them or any of their other companies again.