I have been dealing with Hyundai's customer care department for over 6 months now after making a claim for a major fault with my IX35. I have sent in excess of 30 emails & all I keep getting is the same reply that we are looking into it. I have rung several times and the person I am told I need to talk to unavailable ( it appears that this is their standard reply) so have requested that he/she ring me back, to date no one has rung me . Refer to Case No 30259421 Although the vehicle was 6 months out of warranty I been advised that under the ACCC Statutory Rights the faulty part should be serviceble for the life of the vehicle.