25 Jul, 2019 → by ClaimboUser820540
Poor and delay service

1

February 2019 when I decided to get this reopen unit in. California garden square Mandaluyong. i paid everything they need to process my turnover in less than 3 months ( that the promise of my agent name YUL CALVARA. The first and 2nd month of waiting is okay but then turned 3 months i follow up immediately actually he promise me to move in since im in very emergency situation im really looking for place to stay. I trusted mr.CALVARA back in the may I follow up since it's already 3 months and it happen that this agent didnt submit complete cheque. I talk to him and said he forgot and he will submit it immediately. Many time he failed me until im the one who submitted the final cheque. He gives me many alibi like emergency situation. He is holding my booklet that made it very delay I contacted his manager and co worker until they informed me that he stop attending work. He put me in to hassle. At the first place he didn't show me my exact unit. He show different unit with same layout with a person inside who already movein. He said he dont have the key for the room ill be getting but it was exactly as it and just need cleaning. After that I myself completely the *** cheque which is part of his work. I waited again after submitting they said only 1-2 weeks to process the turnover. Until it turn JULY! yes only july 16 they the problem is the previous owner have remaining bills they have to settle! LOOK EMPIRE dont sell a unit with a problem settle everything before reselling it!! And there i goes i get my turnover clearance at bgc then the key is in pioneer?? I dont mind transferring places that day because Im desperate to get my key while they ask me where i wanted to do the turnover i said i CGS after that they dont reply the email! Check my unit and i was surprised !!!! The cost for renovation is no joke im not rich and i didn't expect it turn like this!!!ii was so devastated seeing the unit im paying turn out like this I thought it was ready to move in!! Im telling you empire to fire MR. CALVARA in your company he is currently working in your company as sales agent!! But he is not active now!
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